Shipping Policy

Lead time is 3 working days. All online orders are processed from Mondays to Fridays. This excludes weekends as well as public holidays.

A tracking number will be sent to you via email once the order is complete and has been collected by the courier, allowing you to track the progress of your parcel. A physical address and a contact number is required for all orders placed online.

If you are unable to locate this dispatch email, please reach out to us on info@kiinworks.com. with your order number and we will be able to assist you further.

A signature will be requested upon delivery, so we suggest providing an address where someone will be able to sign for the receipt of the parcel between 9am and 5pm. If the recipient is unavailable at the time of delivery, your parcel will be left with someone who will be required to sign. Unfortunately, we are not able to deliver to P.O. Box addresses.

FOR ADDRESSES WITHIN SOUTH AFRICA

We deliver nationwide using The Courier Guy. Delivery will occur within 1 - 3 business days from the date of collection, for central areas. For outlying areas 3-5 working days. This does, however, exclude 3 day lead time for the processing of your item from the date of purchase.

The cost for postage, which is payable at checkout, is R100 for local orders. Please note, that if you live in a remote or outlying area increased costs may occur and will reflect at checkout.

FOR ADDRESSES OUTSIDE OF SOUTH AFRICA

USA

Tunl Economy 10-20 days

FedEx/UPS: 4-7 days

REST OF THE WORLD

FedEx/UPS 4-7 days

This does, however, exclude 3 day lead time for the processing of your item from the date of purchase.

Shipping will be calculated at checkout.

COUNTRIES WE DO NOT SHIP TO:

We do not ship to Afghanistan, Belarus, Central African Republic, Union of the Comoros, Cuba, Equatorial Guinea, Falkland Islands, Guinea-Bissau, Iran, Johnston Island, Kiribati, Mayotte Island, Myanmar (Burma), Nauru, Niue, North Korea, Saint Helena, Saint Pierre and Miquelon, Sao Tome and Principe, Sierra Leone, Solomon Islands, Somalia, Sudan, Syrian Arab Republic, Tajikistan, Tokelau, Turkmenistan, Tuvalu, Wake Island, and Yemen

CUSTOMS, DUTIES AND TAXES:

All international orders may be subject to customs or import duties as well as tax charges upon the arrival of your parcel in any country outside of South Africa. Please note that this cost will be the customers responsibility, which means that you will be liable for any or all import charges that may be added.

These charges do vary between countries, so we recommend contacting your local customs office for more details should you have any further questions or queries.